I used to be a big Subway fan, to the extent that all my eat outs used to end up at Subway. My wife would object saying it was not hygienic to eat stuff which was cut and kept open. I used to give her a big lecture on Subway as an international brand which was very quality conscious and so on.
One day my wife got and opportunity to counter all my quality conscious Subway gyan. We walked into a Subway outlet in Gurgaon and I was getting ready to order, when my gaze moved to one of the containers on the counter which had a dead lizard in it. I was shocked and so was my daughter. I quickly clicked a snap of the thing and called out to the counter boy. The boy looked sheepishly at me, picked up the lizard and threw it in the dustbin and had the courage to ask me ' your order sir'.
I was amazed at the lack of quality consciousness of this chap, and that got me thinking about how shallow the claims of these so called big brands about quality consciousness is. I am sure this incident did not get escalated any further, nobody got to know at Subway of this fact and the next time around the same thing may happen and it will get brushed under the carpet just like this one incident.
You and I will probably assume that the brands do mean quality, but many incidents in the recent past have shown that the big international brands do not guarantee quality, be it worms in chocolates, pesticides in cola and so on.
For the time being, I have stopped eating Subway, not that it impacts their business, but just cannot come around to it. I wish my trust was not betrayed in such a manner, and more importantly I wish my wife did not get this opportunity to pull my leg every time we went out to eat.