Friday, September 11, 2009

Unprofessional employees

I am appalled by the behavior of the jet pilots.

Normally I always believe that most of the companies will not care about their employees as soon as the tide turns negative and all talks about the company being a family will be tossed out of the window. We saw that on display recently. No company will ask its investors who have made super normal profit during good times, to fund the salaries of its employees during a rough patch and when I say most companies I mean practically 90%. So when I make this comment about the employees this time around, I think they have crossed the limit.

I think the employees (pilots) of Jet don't deserve any sympathy for calling in sick and inconveniencing thousands of passengers, who finally pay their salaries. This is the worst display of unprofessional attitude that any employee of an organisation can display towards its customers and I hope that Jet airways has the guts to terminate all such employees who have taken leave on a false pretext.

I definitely do not believe any more that Jet Airways can deliver on its promise of customer satisfaction, as its employees are just not interested in the problems of the customer and any compromise with this unprofessional bunch does not solve the problem for future.

I also wish that all these pilots are blacklisted and not hired by any airline company in the country so that we are sure that the other airlines are not being run by a similar set of unprofessional people who will leave you stranded midway if it suited them. In any case there is no dearth of pilots in this country, I am told that there are more than 3000 + pilots looking for a job in these recessionary times, one can easily tap them and get them trained to fill the vacancy.

I definitely am going to move on from Jet Airways and will only fly when it is the last option available.

I hope the HR teams of the airline companies and their management have the guts to take a bold step and ensure that its customers are not exposed to the blackmailing tactics of such employees.


Apoorva said...

Don't fully understand the Jet situation, Sanjay. On the face of it, though, it does seem VERY unprofessional.

We like it when you write. Please do so more often :)

Sanjay Lakhotia said...

Hi Apporva, Jet sacked two pilots for forming a union and hundreds have gone on sick leave to get them back on job. The customers, who cares.

KarthikKaraikudy said...

The strike gave me a chance to fly Indian Airlines after 7 years. (I fly IC only as Hobson's choice for Delhi- Lahore). I kind of liked the revamped IA.. May be I would fly more often!!! who Knows. Jet really lost out.....

Sanjay Lakhotia said...

Hi Karthik, Some of the new ones like Indigo are really doing well and have good service. You may want to try them.