Sunday, March 05, 2006

Outsourcing basics

I got involved in a conversation to outsource a few of the HR processes for a large client. The client listened to our team for about an hour and agreed to look at the option of outsourcing. We went back saying we need to understand more about you organisation before we can provide you with a quote. The client is in a tremendous hurry to outsource so they wanted something quick. We sent in a template asking for some basic information. The client refused to provide any information due to lack of time on their part.

I got into a call with the HR head who could not understand why we wanted all this information when no other company which was in the process was asking for. In his opinion since we were doing this for lot of clients we should be able to provide a quote from our experience. I went into the process of explaining why we needed each bit of information and the role it played in our framing the proposal. The conversation ended kind off with the client saying since we were the only ones asking for such information and also the fact that they did not have time to do any data collection hence it was deduced that we were probably not interested in their business. Now you may probably not see a logical way of arriving at that conclusion but thats how it was.

The most important lesson that I have learnt all these years is that if you want to get into a successful outsourcing relationship do your homework first. Wherever we have got into situations where the client was not prepared, we have burnt our fingers badly. Once you have got a client who is unprepared and you have a committment to deliver the client most often only wants to talk about your committment not their part of the deal.

My simple thought hence for all outsourcers is look for clients who have thought thru their decision of outsourcing you will have a easier life.

5 comments:

Ajit Chouhan said...

very true

Sharad Saxena said...

After BPO it's KPO By Sharad Saxena

KPO or Knowledge Process Outsourcing is the new buzzword.

KPO promises to be the next big thing in the outsourcing sector. It's an estimate according to a report by (Global Sourcing) KPO or Knowledge Process Outsourcing business is supposed to touch $17 billion by 2010 of which at least 70 per cent or $12 billion is to be outsourced to India. More then 300,000 new jobs are required from the current 25,000. Many companies are planning to develop KPO segment due to this. The impact of quality manpower and work helps India to receive this much of work. According to a report, for every one job created for a foreign language professional, two new jobs will be created for Indian English-speaking professionals.

Read More at: http://www.iwebconnects.com/kpo.html

Our Services
Interactive Web Connects BPO & KPO, includes services such as Basic Data Entry, Data Research, Web Research, Animation & Website Design, Writing & Content Development, Legal Services & Accounts Support, Web Promotions, Logo-Graphic Designing, Forum & Blog Posting and Many More.

Services: http://www.iwebconnects.com/services.html

Interactive Web Connects
http://www.iwebconnects.com

Sanjay said...

Its true. You have online site from which you can hire a tutor and get your homeworks done. I myself was a member of http://www.myhwsolution.com They provide homework help and will also give full solution to your homework. Its a good thing as long as you are learning from it.

Sanjay said...

Its true. You have online site from which you can hire a tutor and get your homeworks done. I myself was a member of http://www.myhwsolution.com They provide homework help and will also give full solution to your homework. Its a good thing as long as you are learning from it.

Anonymous said...

Iwebresources: Looking for some IT projects.

Interactive Web Resources is an outsourcing company focused on serving the needs of Small Medium & Large size Businesses in the U.K, Australia, U.S, Europe, Canada & English speaking countries.

Interactive Web Resources as your outsourcing partner help's you to increase your profits, reduce business risk and create breakout value with new services and revenue streams.

IT Out sourcing Is Our Business
We are a Delhi based IT out sourcing company. Providing quality IT related services have been our focus ever since May 2004. From web site designing to web support, we deliver cost effective and reliable systems.There is no doubt that IT out sourcing is a most effective way to stretch your budget.

Whether you need any type of IT related services we have what you need at prices you can afford At Interactive Web Resources, our goal is to provide you with courteous, expedient, professional service of the highest caliber. Browse our Web site for more information about Interactive Web Resources. At Interactive Web Resources, the customer always comes first. We serve you Better.

Our Focus
Our focus is to serve the most professionally managed Overseas companies / Leading IT Companies / MNC's and Any type of company, who demands IT related services of highest standard & wants to avail the same with a difference.

We provide professional services in: -
* Data Entry & Copy Writing
* Web Designing & Web Promotions
* Content Writing
* Graphic Designing
* E-Commerce Solutions
* Web Support
0* 24/7 Live Support
* You Name A Service & We Render It.

Email: iwebresources1@yahoo.co.uk
URL: http://www.iwebresources.com