Wednesday, July 20, 2005

Outsourcing is an arranged marriage

One of my friend Meera D'Souza had a very interesting thought around Outsourcing as a response to my earlier post on Why outsource. I liked her comment a lot about Outsourcing being an arranged marriage. Here is what she has to say...

Client expectation setting has to be done correctly at the Account negotiation level. In my experience, at the high level they shake hands on the spirit of the agreement and at the Operations level they work by the letter of the agreement. And the gap can be very wide....Also, there really has to be a balance between the outsourcing to a vendor and loss of control by the client. And really a lot of the basic change management has to be done to set the stage for the movement in control. The relationship between a vendor and client can sometimes be akin to an arranged marriage at an Operational level. Your "elders" decide on the match and the two of you have to work it out and eventually learn to love to each other!!


Avneet Jolly said...

simple answer : the CEO's key job is to make money and HR people don't know how to do that

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